Privacy Policy
Privacy Policy
Reaktly
Last Updated: December 14, 2025
1. Introduction
Welcome to Reaktly. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
This privacy policy applies to information we collect about you when you use our website, applications, or services (collectively, "Services"), or when you otherwise interact with us.
2. Controller and Contact Information
The data controller responsible for your personal data is:
Reaktly
If you have any questions about this privacy policy or our privacy practices, please contact us at: privacy@reaktly.com
3. Information We Collect
3.1 Information You Provide to Us
We collect information that you provide directly to us, including:
Account information (name, email address, password)
Profile information (profile picture, bio, preferences)
Payment information (processed through secure third-party payment processors)
Communications with us (support requests, feedback, survey responses)
Content you create or upload when using our Services
3.2 Information We Collect Automatically
When you access or use our Services, we automatically collect:
Device information (IP address, browser type, operating system, device identifiers)
Usage information (pages visited, features used, time spent, click data)
Location information (approximate location based on IP address)
Cookies and similar tracking technologies (see Section 8)
3.3 Information from Third Parties
We may receive information about you from third-party services you use to access our Services (such as social media platforms for authentication) or from business partners, analytics providers, and advertising networks.
4. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience with our Services
Comply with legal obligations and enforce our terms and policies
5. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
Consent: When you have given us explicit consent to process your data for specific purposes
Contract Performance: To fulfill our contractual obligations to you
Legal Obligation: To comply with legal requirements
Legitimate Interests: To pursue our legitimate business interests, such as improving our Services, while ensuring your rights are protected
6. How We Share Your Information
We may share your information in the following circumstances:
6.1 Service Providers
We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
6.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6.3 Legal Requirements
We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
6.4 Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others.
6.5 With Your Consent
We may share information with third parties when you give us your explicit consent to do so.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purposes for which it is processed.
When determining retention periods, we consider:
The amount, nature, and sensitivity of the data
The purposes for which we process the data
Legal, regulatory, tax, accounting, or other retention requirements
Whether we can achieve those purposes through other means
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Services. Cookies are small data files stored on your device that help us improve our Services and your experience.
8.1 Types of Cookies We Use
Essential Cookies: Required for the Services to function properly
Functional Cookies: Enable enhanced functionality and personalization
Analytics Cookies: Help us understand how visitors use our Services
Advertising Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
9.1 GDPR Rights (EU/EEA Users)
Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Request restriction of processing
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
9.2 Additional Rights
Update or correct your account information
Opt-out of marketing communications
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at privacy@reaktly.com. We will respond to your request within the timeframe required by applicable law.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer personal data from the European Economic Area (EEA) to countries outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
12. Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
13. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: privacy@reaktly.com
Company: Reaktly
We will make every effort to respond to your inquiry promptly and address your concerns.