Human handover, context passing and queue management
Unified inbox (web, WhatsApp, email), routing rules, real-time notifications and context-preserving handover so agents can take over, capture customer data and resolve fast.
A unified agent inbox with routing rules, SLAs, and context-preserving handover from AI to humans. Integrates with WhatsApp and web chat widgets, provides rich context for agents (conversation history, customer props, suggested replies), and supports manual takeover and post-handover workflows.
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